1. Who We Are

Skyview Star Exteriors Ltd. ("Skyview Star Exteriors," "we," "us," or "our") is a Calgary, Alberta-based exterior renovation, eavestrough, soffit and fascia, and masonry contractor. This policy explains how we handle personal information collected through this website and during the course of providing our services.

2. Information We Collect

We collect personal information you voluntarily provide when you request a quote, fill out our contact form, or otherwise communicate with us. This includes:

Contact information: Your full name, phone number, and email address
Project information: Property address, the type of service you're interested in, and project details you choose to share
Insurance information: If your project is an insurance claim, we may collect details necessary to coordinate with your adjuster
Communications: Records of your phone calls, emails, and messages with our team

We may also collect limited technical information automatically when you visit this website, including your IP address, browser type, referring URL, and pages visited. This is used solely to maintain and improve the site.

3. How We Use Your Information

We use the personal information you provide for the following purposes:

Responding to your inquiry and preparing a written quote or estimate
Scheduling on-site assessments, installations, and follow-up visits
Coordinating with your insurance adjuster, where applicable
Communicating with you about an active project, warranty claims, or seasonal maintenance reminders
Meeting our legal, regulatory, and Workers' Compensation Board obligations in Alberta

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share it only when necessary to deliver the service you requested:

Insurance adjusters: When your project is an insurance claim, we share scoping documents and project details with your insurer
Material suppliers: We share project specifications (not your personal contact details) with manufacturers and distributors when ordering materials
Service providers: We use third-party tools (such as form-handling services like Netlify and email providers) to operate this website and respond to inquiries; these providers are bound by their own privacy obligations
Legal requirements: We will disclose information if required by Canadian law, court order, or to protect our legal rights

5. Data Storage & Retention

Personal information is stored on secured systems located in Canada or, in the case of third-party service providers, in jurisdictions that provide comparable privacy protection. We retain project records for the longer of: (a) the duration required to honour our warranty obligations, or (b) the minimum retention period required by Alberta tax and business regulations.

6. Cookies & Analytics

This website uses minimal cookies, limited to those necessary for basic functionality. If we add analytics in the future, we will update this policy and ensure any analytics provider complies with applicable Canadian privacy law (including PIPEDA).

7. Your Rights

Under Canadian privacy law (the Personal Information Protection and Electronic Documents Act, PIPEDA, and Alberta's Personal Information Protection Act), you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate personal information
Withdraw consent to our use of your information (subject to legal and contractual obligations)
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us through our contact page.

8. Children's Privacy

Our services are intended for property owners and authorized representatives. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The updated date at the top of this page indicates when the policy was last revised. Material changes will be highlighted on this page.

10. Contact Us

Questions about this policy or our handling of your personal information? Reach out through our contact page and we'll respond within one business day.

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Privacy Policy